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Frequently Asked Questions
\n
\n
 How do I know my online order was received?\n
 \n What if I do not receive an order confirmation via\n e-mail?\n
 When will I receive a tracking number for my order?\n
 \n Can I change the delivery address?\n
 \n Can I change the date of my order's delivery?\n
 \n Is it safe to use my credit card online?\n
 \n Can I cancel an order?\n
 \n When will my order arrive?\n
 \n How far in advance can I place my order?\n
 \n Which credit cards are accepted?\n
 \n When will my credit card be charged?\n
 \n What was the total charged to my credit card?\n
 \n What are the advantages of registering?\n
 \n What if I forgot my password?\n
 \n Can you bill my company for Business gift orders?\n
 \n What are cookies and why do I need them to shop this\n site?\n
 \n How do I enable cookies on my browser?\n
 \n How do I delete cookies on my computer?\n
 What is the shelf life of Cheryl's fresh-baked cookies?
 What is the shelf life of Miss Grace Cakes?\n\n

 

\n\n\n How do I know my online order was\n received?\n

\n When your order is placed on the web site, you will see a \"Thank You\" page,\n which will have an online order confirmation number on it. This is\n confirmation that your order has successfully been placed. You will receive\n an email confirmation once your order has been received. If there are any\n problems with your order, one of our customer service associates will\n contact you by phone or email.\n \n

\n\n\n
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\n \n What if I do not receive an order\n confirmation via e-mail?\n

\n You will receive an order confirmation message via e-mail shortly after\n Cheryl's receives your order. If you do not receive this message\n within four hours of placing your order, there might be a delay on the Web\n due to traffic. If this happens, please feel free to contact us at\n 1-800-443-8124 to ensure that your order is being processed.\n \n

\n
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\n \n When will I receive a tracking number for\n my order?\n

\n Once your gift has been baked and shipped out, you will receive an email\n shipping confirmation which will contain a FedEx tracking number.\n \n

\n
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\n \n Can I change the delivery\n address?\n

\n We will be happy to change the delivery address as long as your order is not in production, in transit or out for delivery. To request a change to your order's delivery address, please contact us at 1-800-443-8124. \n

\n
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\n \n Can I change the date of my order's\n delivery?\n

\n If your order is not in production, in transit or out for delivery, we will be happy to change its intended delivery date. To request a change to your delivery date, please contact us at 1-800-443-8124.\n \n

\n
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\n \n Is it safe to use my credit card\n online?\n

\n We never send personal information, such as your credit card number, over\n the network in a way that is readable to anyone but us. We encrypt your\n information and send it over the Internet using SSL (secure socket layer)\n technology. When your browser is in secure mode, you will notice a blue bar\n at the top of the browser window and an unbroken key or lock icon at the\n bottom left corner of the window.\n \n

\n
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\n \n Can I cancel an order?\n

\n If your order is not in production, in transit or out for delivery, we will be happy to cancel it. To do so, please contact our customer service department immediately at 1-800-443-8124. Unfortunately, if your order is being processed and is in transit we cannot cancel it.\n \n

\n
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\n \n When will my order arrive?\n

\n When placing your order, you will be asked to request a delivery date.\n Gifts are delivered via Ground, 2nd Day Express, Next Day or Saturday\n Delivery. To check the status of an order, you can use our Track Order page, or call us at 1-800-443-8124, or send us an email\n using our online \n Customer Service Inquiry Form.\n \n

\n
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\n \n How far in advance can I place my\n order?\n

\n We recommend placing your order as soon as you can! We will ship your\n fresh-baked desserts or gifts when you choose, in time for your special\n occasion or event.\n \n

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\n \n Which credit cards are\n accepted?\n

\n We accept a variety of credit cards including American Express, Visa,\n Mastercard and Discover Card.\n \n

\n
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\n \n When will my credit card be\n charged?\n

\n We will attempt to secure authorization on your credit card at the point of\n purchase online. If there is a problem securing this authorization you will\n be notified on the spot and prompted to use another card. Your account will\n be charged within 24 to 48 hours.\n \n

\n
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\n \n What was the total charged to my credit\n card?\n

\n You will be charged sales tax if your order is being delivered to the following states: Please click here to see the full list of taxable states. Immediately following receipt\n of your order, you will be sent an order confirmation via e-mail. This\n e-mail will include an itemized list of the charges. Any discounts or gift\n certificates that may have been applied will be reflected in the email you\n receive.

\n
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\n \n What are the advantages of\n registering?\n

\n Becoming a registered shopper offers you a growing number of personalized\n benefits to make shopping with us faster, easier, and more intuitive. These\n are free services, which include the following benefits:

\n\n
\n \n
\n

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\n \n\n

What if I forgot my\n password?\n

\n If you have already registered and do not remember your password, we can\n send it to you. \n Click here.\n \n

\n
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\n \n Can you bill my company for Business gift\n orders?\n

\n Sure! Just call our Business Gift Services department at 1-800-433-1787\n between 8:00 AM and 5:00 PM EST Monday-Friday to speak with a\n Cheryl's Account Manager about setting up a company account.\n \n

\n
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\n \n What are cookies and why do I need them to\n shop this site?\n

\n To shop at CherylandCo.com, you need cookies enabled on your browser (You\n may have reached this page because your browser cookies are turned off).\n Here is some information about how we use cookies on this site.\n \n Not to be confused with delicious Cheryl's cookies, computer cookies\n are very small text files which are placed on your computer by certain Web\n pages. CherylandCo.com uses cookies to keep track of items which you place\n in your shopping basket, and also to remember you when you return to our\n site.\n \n Cookies cannot harm your computer and do not hold personal or private\n information.\n \n

\n
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\n \n How do I enable cookies on my\n browser?\n

\n First, check to see what browser you are running. You can determine this by\n selecting Help -> About from your toolbar.\n \n Microsoft Internet Explorer 6.0 - Select Tools -> Internet Options, and\n then click on the Privacy tab. Move the slider to select the Medium\n setting. Or, click Advanced... button, click \"Override automatic cookie\n handling\", and click \"Always allow session cookies\".\n \n Mozilla FireFox 1.0 - Click Tools, and then select Options. In the Options\n window, select the Privacy icon on the left. Click on the\n + sign next to cookies to expand the option. Select Allow\n Sites to Set Cookies.\n \n For other browsers, please consult your documentation or online help\n files.\n \n

\n
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\n \n How do I delete cookies on my\n computer?\n

\n Microsoft Internet Explorer 6.0 - Select Tools -> Internet Options, and\n then click on the General tab. Under Temporary Internet Files, click Delete\n Cookies. Close all browser windows and re-open.\n \n Mozilla FireFox 1.0 - Click Tools -> Options, and then select the\n Cookies tab. Click the Clear Cookies Now button.\n \n For other browsers, please consult your documentation or online help\n files.\n \n

\n
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\n \n What is the shelf life of Cheryl's\n fresh-baked cookies?\n

\n Our cookies and brownies are made with the freshest, finest ingredients and contain no added freshness preservatives. Please enjoy within 3-4 days of receipt or freeze for up to 6 months.\n \n

\n
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What is the shelf life of\n Miss Grace Cakes?\n

\n Miss Grace cakes should be eaten within 2-3 days. If it will not be eaten\n within that time frame, freeze it for up to six months. Also, Miss Grace\n cakes have a shelf life of 5-7 days refrigerated.\n \n

\n
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\n \n

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